Why does the Xiaomi Notebook Pro laptop cease to see a Wi-Fi network?

Good afternoon.

Some time ago all surrounding networks started to disappear in the Wi-Fi tray of the taskbar. I managed to restore only my ac network (2,4 and 5 ghz) from saved networks (known networks management). But, sometimes, even my own network disappears and I see the message “no networks available”. The cause has not been calculated. Tried all possible methods (drivers, system cleaning and scanning, adapter settings, etc.), up to reinstalling the system from 0. The situation does not change. The only thing that helps is to temporarily turn on the “airplane” mode + turn on the Wi-Fi itself in the tray.

The other day, after another digging, I managed to figure out what turns off the networks. It is Bluetooth. It is the one that is turned off in “airplane” mode. And when it is turned off, the networks appear. So there is a conflict between the two modes. As I understand it, the laptop (Xiaomi NoteBook Pro) has Intel(R) Dual Band Wireless-AC 8265, which is responsible for both network settings and Bluetooth.

So here’s a question, and you can somehow make them up and extinguish the conflict of these two “friends”. It used to be possible to fix it somehow, but how can it be done now and is it possible? On the Microsoft forum I was confirmed that such a problem does occur with Windows 10 and the dual adapter. But all attempts to find a way to fix it have not been successful. Please help me if it is possible.

Answer

Good afternoon. Did I understand correctly that for some time the Wi-Fi on your Xiaomi NoteBook Pro worked stably, found all available wireless networks without problems and kept the connection stable? If so, then perhaps the problems started after updating Windows 10, or updating the Intel(R) Dual Band Wireless-AC 8265 adapter driver that is installed in your Xiaomi NoteBook Pro. Have you tried rolling back the driver from the Intel(R) Dual Band Wireless-AC 8265 properties in the “Driver” tab? Alternatively, you could try replacing the driver from the list of drivers already installed on your system.

To begin with, I would simply delete this adapter in Device Manager and reboot the laptop to reinstall it.

Next, be sure to disable this adapter to save power by following the instructions: wireless network adapter power settings.

I’m sure that the problem is not in the “dual” module, as laptops always have combined wi-fi/Bluetooth modules.

The other day, after some more digging I managed to figure out what’s putting out the networks. It is Bluetooth. It is the one that turns off in airplane mode.

There is nothing unusual or strange about it. Bluetooth always turns off after activating the “in airplane” mode. This is normal. You can simply turn off Bluetooth on your Xiaomi NoteBook Pro, in Windows 10 settings.

I think the problem is either in the power settings or a crooked driver for Windows 10.

There is a newer driver for Dual Band Wireless-AC 8265 on Intel’s website. It’s dated 04/9/2019 – https://www.intel.co.uk/content/www/uk/en/products/sku/94150/intel-dual-band-wirelessac-8265/downloads.html

There are two drivers there, one for Wi-Fi and one for Bluetooth. Download and install both of them.