Unstable work of the Internet via Wi-Fi (Zyxel Keenetic)

Hello, I bought a new router Zyxel Keenetic Lite 3. I set it up, but on my PC (I can’t check on other devices) I lose connection to the Internet. For example: let’s take the same Skype, when talking to a person disappears for 1-2 seconds, then I can hear him. Or CS:GO, there is the same error, writes “Connection lost, try to reconnect”. System: Windows 8.1 64 Bit. What could be the problem? And also, is there a chance that it’s not the router settings are to blame, but the router itself? I.e. something is broken in it. Thanks in advance.

Answer

Good day. There is very little specific information on the problem. The cause could be anything.

I understand from the title that the computer is connected via wi-fi. Have you tried to connect it to the router, only through the network cable (which came with the router)? Also, at the moment when the connection is lost, what is the connection status on the computer (on the notification panel)? Does a yellow exclamation mark appear?

The problem of unstable wi-fi can be due to both the router and the computer. Perhaps there is some interference on the Wi-Fi network channel. You can try to change the Wi-Fi channel in the settings of your Zyxel Keenetic router. We exclude problems at the provider, I understand that the Internet directly works stably.

So, try to change the wi-fi channel. If it doesn’t help, then update the firmware of your Zyxel Keenetic router. And check out more tips from the article: wi-fi is unstable. Why the Internet is interrupted through Wi-Fi router.