The problem of connecting the router Netis WF2710 and Steam Link

There is a problem connecting Steam link to the network through a two-channel router Netis WF2710, specifically to 5 GHz. The desktop computer is connected via patch cord to the router. In this Steam link computer in the network sees the computer, but after the process of connecting the connection does not occur, or set but the controller does not respond, and after 5 sec and disconnects at all. When connected to a network 2.4 GHz connection is established and Steam is included in the “big picture” mode, but under these conditions (network 2.4 GHz) there are lags in the game. Connect Steam link directly to the network through the wire is not possible. Recommendations for connection tried, ie channel 36 at 40 MHz, no effect.

Please provide assistance in connecting Steam link to a 5 GHz network.

Windows 10
Processor model – i5 3550
RAM Type – DDR3
RAM size – 8 GB
Hard Disk Drive (HDD) – 1TB
Graphics card model – GeForce GTX 1060 (3GB)

The router is updated with the latest firmware from the manufacturer.

I created virtual server rules with ports 27031-27036 (UDP), 27036-27037 (TCP). Disabled firewall for the experiment. Nothing affected the connection.
Also during a long game (2-3 hours) when connected to a 2.4 GHz network there is a freezing of the image on the TV from which you can get rid of only by rebooting Steam link.

Steam support replied: You need to contact the manufacturer of the router to get more information.

Response

I am not familiar with such a device as Steam link, let alone its configuration and connection to the computer.

It’s not very clear, is the problem with Steam link connection (connection stability) with Netis WF2710 router at 5GHz? Or the problem is that when Steam link is connected to the router at this frequency, the computer does not see Steam link and does not want to connect to it.

If you think logically, the computer does not care what frequency Steam link is connected to, because the IP address it receives is about the same as in the case of 2.4 GHz.

So, the problem is most likely in some incompatibility and unstable operation of Steam link with the router. Is the network level good? Maybe just the devices are far away from each other, and all the problems are due to unstable connection.

It would be good to test Steam link with another router at 5 GHz and see the result.

One more thing. This is my assumption, but it seems to me that the Netis WF2710 router is a bit weak for such a connection. Maybe it simply does not hold the load. Hence the problems at 2.4 GHz.

As you can see, there are only assumptions. It is difficult to advise something specific to this problem.