Router ZYXEL does not give out the Internet

Hello. The problem is as follows – the router does not give out Internet, but Wi-Fi does, although I did everything according to the instructions. The icon about network distribution through the WAN-connector is on. In the internal menu of the router wrote all the data provided by the provider. But there is still no Internet. The router is Zyxel, 6 years old, and the laptop is new, less than a year old. Through the old laptop was configured without problems. What can be done in this situation?

Answer

Hello. In your question, you did not clarify a few important points:

Was this internet through this router working before? After what Zyxel stopped giving out internet?
It is quite possible that the problem is not in the router, but on the ISP side. For example, the internet is simply not paid for.
Are you sure that you have correctly set the connection type and other data given to you by your ISP in the router settings? The problem is most likely in this case.
Is the internet not working through the cable from the router as well?

If your Zyxel router is already 6 years old, it is most likely in a white case and with an old control panel. I’m not familiar with it. But I will give you some advice.

You should first make sure that the Internet works at all. Without a router. To do this, you can connect it directly to your laptop and configure the connection.
You can call the support of the provider and clarify whether they do not have a breakdown. Also immediately you can clarify all the data for connection. And also ask if the provider does not make binding by MAC-address.
You can reset your Zyxel router and try to configure it again.
In your router’s control panel, you should be able to see what the status of your internet connection is. Whether it is connecting to your ISP.

Here it is important to realize that giving out Wi-Fi network does not mean anything. The router will give out Wi-Fi even without an internet cable connected. It’s just that this network will be without internet access. And if the Internet works (without the router), and there are no hardware failures of the router, then most likely the problem is in the settings. Which should be set in the Zyxel control panel. The main thing is to set all the parameters correctly. And there is no difference through what device you configure the router. Whether it’s an old laptop or a new one. The main thing is that you can go to the settings page.