The Internet stopped working after rearranging the ASUS RT-N10E router

Hello!

I’m sorry to bother you.

I have an ASUS RT-N10E router, connecting it via cable to a SAMSUNG laptop, Windows 7 installed. I unplugged the router the day before yesterday, I had to reinstall it. Then I turned it back on, but a yellow triangle appeared on the Internet icon, the Network and Sharing Center indicated that the network cable was not connected.

I searched the internet via iPhone (via cellular data, not wi-fi, wi-fi doesn’t work on iPhone either), found articles including those on your site. I tried to specify the data (Ip, gateway, DNS…) manually.

The triangle disappeared, in the “Center” ordered that there is an Internet connection, everything is normal, but not the browser, not Zona or any other Internet program did not work, gave an error, no connection or connection failure, or just hangs.

I have already tried many recommendations, up to reinstalling browsers (Yandex, Opera, Google), antivirus (Avast) removed, tried without it, the same story.

Internet icon is normal, shows that the connection is normal, diagnostics has not revealed anything, I contacted the provider, they also say everything is fine with the network, but I have nothing loads.

I’ll add more! This was already in September, two days everything was the same, entered manually network data and worked. This time it’s already the third day, nothing helped.

Please advise, give some recommendation, I would be very grateful.

Sincerely, user Mamed!

Answer

Hello. It seems to me that you immediately started to apply the wrong solutions and decided that the problem is in the computer, which made things worse (changed different parameters on the computer).

Everything started after disconnecting and reinstalling ASUS RT-N10E router. The router in our case is the main device that connects to the Internet (provider) and distributes the Internet to the laptop via cable and via Wi-Fi to other devices. On the same iPhone. The fact that the router does not work not only on the laptop, but also on the iPhone, says most likely that the router for some reason is not connected to the Internet. And the reason is most likely the router. If the Internet was working on Wi-Fi devices, and it was not working only on the laptop via cable, then yes – the problem is in the laptop (cable, LAN ports on the router).

A yellow triangle appeared on the Internet icon, the Network and Sharing Center indicated that the network cable was not connected.

It can’t be. When there’s a yellow exclamation mark on the connection icon, the status can’t be “network cable not connected”. Maybe your laptop is also connected to the router via Wi-Fi.

Additional questions and recommendations:

Turn off the router. Check if the cable from your ISP is properly connected to the WAN port (blue). Disconnect and reconnect it. Turn the router on. See how the WAN (internet) indicator behaves.
Return the IP and DNS settings on your computer automatically. Everything should work if the DHCP server is not disabled on your router. See if the LAN indicator on the router lights up when you connect the cable to your computer. How the connection icon changes in Windows.
You can go to the ASUS router settings and check the parameters of connection to the provider in the “WAN (Internet)” section. And on the main page with router settings, it will immediately say whether the router is connected to the Internet or not.
You can access the settings from your iPhone by connecting to the router’s Wi-Fi network. Even without internet access. If the status in the settings is “Connected”, then the problem is probably on the computer side. And if the router is not connected to the Internet, then you need to check the connection parameters and clarify this issue with the provider.

First you need to make sure that the router is connected to the Internet. That the Internet works on other ASUS RT-N10E devices. And then look for solutions on the computer. If the Internet still does not work.